Question 1

How do I track my shipment?

Accepted Answer

Enter your tracking number on the Track page or follow the link in your confirmation email. You'll see live status, location and a predicted ETA updated continuously en route.

Question 2

How accurate are your ETAs?

Accepted Answer

Our predictive ETA model is accurate to within a few minutes for 96% of deliveries, factoring in live traffic, weather and hub processing times.

Question 3

What happens if I miss a delivery?

Accepted Answer

We'll attempt redelivery the next business day automatically, or you can reschedule, redirect to a pickup point or leave delivery instructions from the tracking page.

Question 4

Do you deliver internationally?

Accepted Answer

Yes. We ship to 220+ countries and territories with customs documentation handled for you on supported lanes.

Question 5

Can I change the delivery address after booking?

Accepted Answer

Address changes are possible until the parcel reaches the final delivery hub. Update it in the portal or via the tracking link, subject to a small re-routing fee on some services.

Question 6

How is shipping priced?

Accepted Answer

Pricing is based on service level, weight, dimensions (chargeable weight) and distance. Get an exact figure instantly using our quote tool.

Question 7

Do you offer volume discounts?

Accepted Answer

Yes. Negotiated contract rates are available for businesses shipping at volume — talk to sales for a tailored plan.

Question 8

When am I billed?

Accepted Answer

Pay-as-you-go accounts are charged at booking. Invoiced accounts receive consolidated billing on a weekly or monthly cycle with net terms.

Question 9

What payment methods do you accept?

Accepted Answer

All major cards, ACH/bank transfer and account credit. Enterprise customers can be invoiced with net-30 or net-60 terms.

Question 10

Is insurance included?

Accepted Answer

Basic carrier liability is included on every shipment. Additional declared-value cover can be added at checkout for a percentage of the insured amount.

Question 11

Can I get a refund for a late delivery?

Accepted Answer

Eligible express shipments that miss their guaranteed window qualify for a service-fee refund. Submit a claim from the shipment detail page.

Question 12

What services does CargoYatra offer?

Accepted Answer

Courier, express, parcel, cargo, freight forwarding, warehousing & fulfilment, last-mile, dedicated fleet and logistics consulting — all on one platform.

Question 13

What's the difference between courier and express?

Accepted Answer

Courier is same-day, local point-to-point delivery; express is time-definite next-day or 2-day delivery across longer distances with guaranteed windows.

Question 14

Do you handle temperature-sensitive goods?

Accepted Answer

Yes. We operate validated cold-chain lanes (frozen and 2–8°C chilled) with continuous monitoring and audit-ready temperature logs.

Question 15

Can you store and fulfil my inventory?

Accepted Answer

Absolutely. Our warehousing service offers bin-level storage, pick & pack, returns and same-day fulfilment from a nationwide network.

Question 16

Do you support returns?

Accepted Answer

Yes. We provide branded return portals, prepaid labels, inspection, restocking and disposition rules tuned to your policy.

Question 17

How do I create an account?

Accepted Answer

Sign up from the partner portal in minutes. Business accounts can add team members with role-based permissions.

Question 18

Is there an API?

Accepted Answer

Yes. Our REST and GraphQL API lets you create shipments, fetch live tracking, manage inventory and subscribe to webhooks. Typed SDKs are available for TypeScript, Python and Go.

Question 19

How do I get API credentials?

Accepted Answer

Generate sandbox and live API keys from the developer settings in your portal. Sandbox comes pre-seeded with test data.

Question 20

How do webhooks work?

Accepted Answer

Subscribe to lifecycle events (label created, in transit, delivered, exception). We deliver signed payloads with automatic retries on failure.

Question 21

How do I manage team access?

Accepted Answer

Account owners assign roles (admin, operator, viewer) with granular permissions, and every action is recorded in an audit log.

Question 22

What are the API rate limits?

Accepted Answer

Standard plans allow 600 requests/minute with burst headroom; enterprise plans get dedicated, higher limits and priority routing.

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